The most important troubleshooting tip is to
ensure that your computer has a working version of
Internet Explorer (on Windows) or Safari (on
Mac). These are required even if you generally access
the course using a different browser, such as
Firefox or Chrome. If you encounter a problem
launching the locked browser, try the following:
Ensure that Internet Explorer (for Windows) or
Safari (for Mac) is installed on the computer.
Once you have made sure that IE or Safari is
installed, open it and navigate to your course.
Make sure that you have responded to any
configuration prompts presented by IE or Safari, and that the browser works properly.
If you are attempting to take the test in a
computer lab, you may need to have a computer lab
administrator install the e-Racer Locked Browser
for you. If possible, visit the lab before the start of
the test to ensure that the browser is installed
or to get help installing it.
If you have other problems downloading,
installing, or taking a test with the e-Racer Locked
Browser, contact your